Refund Policy

At MJR Life care Pvt. Ltd., we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

1. Full Refund Possible If
• you received a defective item
• the ordered item(s) is lost or damaged during transit.
• you have received the product that has crossed the expiry date
It is hereby clarified that in-case return is requested for reasons attributable to the user; we may at our discretion accept such request subject to levy of a ‘Restocking Fee’ to the User. It may be noted that the amount shall be refunded to you after adjusting the Re-stocking Fee. We reserve the right to revise the said Restocking Fee from time to time without any advance notice to the User. It is further clarified We may accept return request only for those products which are original, unused condition, has not been damaged or mistreated, has no signs of use, scratches, wear or tear, and is in condition for resale as new.

2. Please note:
Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that.

3. Cash on Delivery:
In order to process such refunds for COD orders, the User will be required to send an email to customercare@mjrlifecare.com. Thereafter, the User will receive a refund to his/her User’s bank account. In case if it is to be refunded to User’s bank account, the User will have to provide the bank account details.

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service

Cancellation

Product Cancellation: User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.

User Complaints If you have any queries, do call our help desk at +91 9990099848, email us at customercare@mjrlifecare.com, or contact our User support executives through online chat. We're here for you!